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Shipping Policy

Shipping Policy

Delivery Information

Once you have successfully placed your order, you’ll receive an order confirmation by email with a follow up call from the sales team within 2-3 days to confirm your order and delivery date. Please ensure you leave a correct contact number for our sales team to contact you, if we fail to reach you on a contact number you’ve provided, your order will be placed on hold until we hear from you. We only to deliver to UK Mainland.

Standard Free Delivery is within 3-5 working days within 120 miles of our post code WV14 7HZ, any orders placed outside this postcode will take slightly longer.  Areas covered within 2-5 working days are: London, East Midlands, West Midlands, South Wales, Manchester, Yorkshire, and surrounding postcodes.

Orders will only be dispatched once the order has been confirmed with the customer and the delivery date / approximate time has been given.

Safe Delivery All orders are delivered to the front of the building via our free standard kerbside delivery. If you live in a flat, it will be delivered to the communal entrance of the building. Couriers may deliver to the hallway at their own discretion.

Missed Delivery All customers are contacted regarding delivery date/ time frame.  Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.

Delivery Professionals Our friendly delivery drivers adhere to strict health and safety standards, to ensure your order is delivered in an efficient and professional manner. This ensures minimum damage that can be caused by mainstream couriers due to changing hands too many times.