Once you have successfully placed your order, you’ll receive an order confirmation by email with a follow-up call from the sales team within 2-3 days to confirm your order and delivery date. Please ensure you leave a correct contact number for our sales team to contact you, if we fail to reach you on a contact number you’ve provided, your order will be placed on hold until we hear from you. We only to deliver to UK Mainland.
Standard Free Delivery is within 3-5 working days within 120 miles of our postcode WV14 7HZ, any orders placed outside this postcode will take slightly longer. Areas covered within 2-5 working days are London, East Midlands, West Midlands, South Wales, Manchester, Yorkshire, and surrounding postcodes.
Orders will only be dispatched once the order has been confirmed with the customer and the delivery date / approximate time has been given.
Safe Delivery
All orders are delivered to the front of the building via our free standard kerbside delivery. If you live in a flat, it will be delivered to the communal entrance of the building. Couriers may deliver to the hallway at their own discretion.
Please note if a 3rd party courier is used to deliver your goods and any damages occur whilst on your property, you must inform us of this on the day the goods have been delivered so we can make a note of this on your order and provide you with contact details of the couriers for you to make a direct claim to them.
if your items are delivered by couriers DBZ LTD (DBZ beds) takes no responsibility for any damages or issues occurred at the time of delivery.
Missed Delivery
All customers are contacted regarding the delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
Delivery Professionals
All customers are contacted regarding the delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
Refusal of Delivery
All customers are contacted regarding the delivery date/ time frame. Once the delivery is confirmed and booked in, the driver will contact you prior to delivery and if the delivery is missed, you are liable for the courier charge for the following booking.
- Safe Payments
- Accept Credit Cart
- Different Payment Method
- Price Include VAT
- Easy To Order
